Terms of delivery

What is the delivery time for your packages?

• • Our orders are as far as possible prepared and then dispatched from our warehouse within 24 to 48 hours (Monday to Friday excluding public holidays).
• • Once shipped, your order will be delivered to you by our service provider within an additional average of 48 hours to 72 hours.
• • You will regularly receive communications by email informing you of the progress of the delivery stages of your order.
• • During Black Friday, our delivery times may be extended from 24 hours to 48 hours.

Our delivery partner

By opting for Colissimo, Nutri&Co has chosen a responsible delivery partner, the leading player in voluntary carbon offsetting in Europe, which is committed to reducing its ecological footprint by targeting 3 objectives: measuring, reducing CO2 emissions, in particular by optimizing deliveries , and offset residual emissions by supporting projects in France and around the world.

Nutri&Co is thus committed on a daily basis to activities that are more respectful of the environment and contribute to more responsible consumption.

Delivery in metropolitan France

1/ Delivery to a relay point or post office

48h-72h • €3.9 - Free from €69

The delivery is carried out in the post office of your choice, without prior passage of your postman at home, within 2 to 3 working days (from the assumption of responsibility by the carrier), from Monday to Friday, when the order is passed, on weekdays, before 2 p.m.

You can withdraw your parcel on presentation of an identity document and the withdrawal voucher sent by e-mail or SMS for 10 working days. After this time, your package is automatically returned to NUTRI&CO.

If you wish to follow the delivery of your package and be informed 24 hours before its delivery, it is essential to enter an e-mail and/or a mobile phone number.

2/ Home delivery without signature by Colissimo

48h-72h • 5€ - Free from 69€

Delivery is made to the address of your choice within 2 to 3 working days (from the date of collection by the carrier) throughout mainland France, from Monday to Saturday, when the order is placed, during the week, before 2 p.m.

For a successful delivery, it is important to provide us with your detailed contact details.

The order is delivered to you personally. If you are not present, the package is left in your mailbox or with a trusted person (neighbor, caretaker, etc.). A transit advice note can also be filed. From then on, a redelivery or a provision of your parcel to the post office is carried out. You can withdraw your parcel on presentation of an identity document for 10 working days from the date mentioned on this notice. After this time, your package is automatically returned to NUTRI & CO.

For security reasons, home delivery WITHOUT signature is not available for orders with a value greater than or equal to €100.

3/ Home delivery with signature by Colissimo

48h-72h • 6€ - Free from 69€

Delivery is made to the address of your choice within 2 to 3 working days (from the date of collection by the carrier) throughout mainland France, from Monday to Saturday, when the order is placed, on weekdays, before 2 p.m.

For a successful delivery, it is important to provide us with your detailed contact details.

The order is delivered to you in person, after confirmation by signature of its good reception. If you are not present, a calling card is left. From then on, a redelivery or a provision of your parcel to the post office is carried out. You can withdraw your parcel on presentation of an identity document for 10 working days from the date mentioned on this notice. After this time, your package is automatically returned to NUTRI & CO.

Delivery in overseas departments

DHL express • 12€

Guadeloupe, Guyana, Martinique, Mayotte, Reunion Island, Saint Barthélémy, Saint Martin, Saint Pierre and Miquelon

We are encountering a technical difficulty for shipments to the overseas departments and Switzerland, our team is working on it and hopes to be able to restore shipments to these destinations as soon as possible. Thank you for your patience and loyalty. Inform me of the return of the delivery in the French overseas departments and Switzerland.

Delivery in Europe

Zone 1: Germany, Belgium, Luxembourg, Netherlands

Colissimo Europe Domicile with Signature or Relay Points

8€ - Free from 100€

Colissimo Europe Domicile without Signature (Only in Belgium)

8€ - Free from 100€

Zone 2: Austria, Spain (excluding islands), Portugal (excluding islands), Ireland, Italy

Colissimo Europe Domicile with Signature or Relay Points

10€ - Free from 120€

Zone 3: Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Switzerland, Denmark, Poland, Sweden

Colissimo Europe Domicile with Signature or Relay Points

12€ - Free from 120€

Colissimo Europe Home without Signature (Only in Switzerland and only up to 100€)

12€

Zone 4: Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania

Colissimo Europe Domicile with Signature or Relay Points

14€ - Free from 120€

DHL express • 12€

Only for Germany and Italy